RETURNS & EXCHANGE POLICY

Returns Policy — Acium Sports
 

At Acium Sport, we want you to shop with confidence. If a product supplied by Acium Sports is deemed unsuitable for its intended purpose under Australian Consumer Law, please contact our team via email as soon as possible. We’ll review the issue and, where appropriate, work with you to arrange an alternative solution before the returns process begins.

Please note: sale items are not eligible for return, exchange, or credit.

Return Window

Return or exchange requests must be lodged within 30 days of goods being delivered.

Cost of Returns

Returns are free of charge when you choose an exchange or a credit note for future use.

If a refund is requested, both the original shipping fee and the return postage cost will be deducted from the refund total.

How to Lodge a Return

  • Complete the Returns Form.
  • Our team will respond within 24 hours (Monday–Friday) with a prepaid Australia Post shipping label (for Australian customers only).
  • Securely package your item(s) in a suitable box — do not apply tape or labels directly to the product packaging.
  • Attach the label and lodge the parcel at your local Post Office, ensuring it is scanned on drop-off.

Once received and inspected, refunds or exchanges will be processed within 48 hours.

Refunds will be issued via the original payment method, and exchanges will generate a new order confirmation and dispatch notification with tracking details.

International Returns

International customers should return goods to:

Returns Department

Acium Sports

PO Box 928

Woodend VIC 3442

Australia

We recommend using a trackable service with signature on delivery. Acium Sports is not responsible for items lost in transit.

Important Notes

  • Sale items are final and cannot be returned, exchanged, or credited.
  • If a return does not comply with this policy, Acium Sports will contact you. The goods may be:
    • Collected from our Central Victoria warehouse, or
    • Re-shipped to you for a $18.00 fee.
    • Unclaimed items after 90 days will be donated to charity.
  • Acium Sports reserves the right to reject any return if the process is being misused or if excessive or repetitive return requests are received.

Faulty Items

If a product is faulty or not performing as expected, please submit a claim via our Warranty Form.

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Updated October 2025